A few customers have called to report someone knocking on their door posing as a city employee and demanding a water sample. Others have asked to inspect the water lines inside the home after a main break in the area. Please be advised that our water employees do not normally do this unannounced.
If someone identifies themselves as a city employee and asks to enter your home or collect a water sample, please ask to see their employee identification. Our employees wear a photo ID badge, a city-issued uniform or shirt and would also be driving a city vehicle.
Columbus Police has been informed. If this happens, please report it immediately to 614-645-4545. If you have any water quality concerns, please call our Water Quality Assurance Lab at 614-645-7691.
Department of Public Utilities
Walk-in Payment Office Weekdays 7:30 am - 4:30 pm 111 N. Front Street Columbus, Ohio 43215 Free Short-term Parking (Garage Across Long Street) After-hours Drop Box Available
Customer Service Weekdays 7:00 am - 6 pm 614-645-8276 Email
Contact Directory Includes emergency contacts.