Image and Marketing

Focus Area Members:

Member Organization
Doug Kridler (Chair) Columbus Foundation
Nancy Kramer (Chair) Resource Interactive
Alan Sorter Columbus Post
Bev Bethge Ologie
Denny Griffith CCAD
Jim Simon Nationwide
Jon Meyers Fresh
Mike Fiorile WBNS
Paul Astleford Experience Columbus
Paul Strong Radio One Columbus
Sandy Harbrecht Paul Werth
Scott Razek Limited Stores
Susan Merryman Chamber

Meetings: Work Session 1 - Notes
  Work Session 2 - Feb. TBD
  Work Session 3 - March TBD

Focus Area Description: The bicentennial event can be used as a launching point to develop a marketing plan for promoting Columbus as well as looking at the 2012 brand identity to attract national and international attention.

Key Question: What is Columbus’ image and how should we promote it?

Public Input about the Focus Area: This focus area challenged citizens to think about the essence of Columbus and help determine how to market the city. The majority of respondents emphasized Columbus’ family friendly culture and high quality of life. Contributors believe Columbus offers big city amenities while maintaining a small town feel. This provides residents with the activities and resources of a large city while making it easy to live in. Some wanted to counteract Columbus’ perceived image as an uncultured cowtown to truly reflect what the city has become; a vibrant, young city. Finally some contributors believed that the strong regional economy and emerging human diversity of the area should be projected as the image of the city.

Public Input Themes for the Focus Area:

1. Market or “brand” Columbus to reflect its family values, citizenship and quality of life. Respondents wanted to see Columbus’ brand and image as a more true reflection of the high quality of life and stable family values present in our city. Columbus has an extremely low cost of living relative to other large cities while also offering a great atmosphere to raise a family.
2. Promote the human and natural diversity of Columbus. Contributors wanted to see Columbus branded as a city of diverse backgrounds including a friendly gay and lesbian city. The recent immigration of Somalis and Latinos is another piece of the human diversity that helps to define what the city is becoming. In addition to the human diversity, several respondents believed featuring our parks and natural amenities would be an effective marketing tool for the city.
3. Counteract Columbus’ negative stigma as an uncultured urban center. Comments about Columbus’ outdated ‘cowtown’ image discussed the need to make a strong push to change this perception and truly reflect what the city has become. ‘Cowtown’ was the single most prevalent word used to describe our image and the vast majority of residents felt like it didn’t describe what the city is today. Many responses in this category wanted to counteract the negative images they believed people associated with Columbus.
4. Become the state’s economic leader, particularly in technology and transportation. Still other’s believe that focusing any citywide image or marketing campaign on economic growth within the city and the potential for creating a strong reputation as a center of business and technology innovation is the way to go. Several respondents felt that leveraging institutions like Ohio State could spur growth in the private sector by providing the human capital necessary for future business expansion. Also, many felt that capitalizing on the new growth and young feel of the city could serve as a marketing tool for the city.
5. Promote big city amenities with small town atmosphere. Respondents described Columbus as a town that has many big city amenities such as professional sports and a strong arts scene while its feel is more of a small town. Getting around the city is easy in comparison to other large cities however the city does have resources and opportunities that are unique to large cities.

Think Outside the Box...