Water Topics FAQs

Fire Hydrants

All non-emergency city services can be reached through the 311 Call Center. Just dial 3-1-1 or 645-6111.
  • Someone just hit a fire hydrant and water is gushing out (or any leaking hydrant issue).
  • There are kids out playing in water that is coming from a fire hydrant.
  • I caused a hydrant to be knocked over, how do I set up arrangements to pay for the damage?

Leaks; (Household, Street, Fire Hydrant), Puddles, Basement Flooding

All non-emergency city services can be reached through the 311 Call Center. Just dial 3-1-1 or 645-6111. You may also visit the Flooding and Water Leak Information page for more detailed explanations if your question is not answered below.   
  • Someone just hit a fire hydrant and water is gushing out (or any leaking hydrant issue).
  • I caused a hydrant to be knocked over, how do I set up arrangements to pay for the damage?
  • There are kids out playing in water that is coming from a fire hydrant.
  • There is a leak in the street at my house (or other location). Can you send someone to repair it?
  • There is a leak in my yard. Can you send someone out to fix it?
  • My water meter is leaking. Can you send someone to repair it?
  • The valve just before my meter is leaking. Can you send someone to repair it?
  • I've got water backing up in the drain through my basement.
  • There is a dip in the road where water collects and does not drain. Can the Department of Public Utilities do anything about it?
  • One of your crews was out here and my sidewalk/driveway/yard needs to be repaired. When are you sending them back to finish?
  • Do the Columbus reservoirs have any flood control ability?
  • Are conditions monitored when downstream flood conditions may exist or be imminent?
  • If concerned about flood preparation or evacuations, where do I call?
  • If I live in a floodplain or floodway downstream of one of the dams, can I obtain flood insurance?

Water Quality, Treatment, and Supply

  • Why is my tap water rusty?
  • Why is my tap water cloudy?
  • Why does my tap water taste funny?
  • Why does my tap water have white particles?
  • I am concerned about water hardness, nitrate and/or lead levels or about water quality.
  • Why does my tap water have an odor?
  • Where does my water come from?
  • What do you use to treat the water?

Water Service, Meters, Repairs and Inspections

  • I just sold my house/I am moving and I need to end water service.
  • I just bought a house.  How do I establish water service.
  • I have no hot water. Can you send someone out?
  • My inside meter is reading differently than my outside meter. What does that mean?
  • My water meter is leaking. Can you send someone to repair it?
  • The valve just before my meter is leaking. Can you send someone to repair it?
  • Can you send someone to read my meter?
  • Can you send someone out to install a meter?
  • I have a plumber waiting to backfill; can you send someone out to inspect the repairs?
  • One of your crews was out here and my sidewalk/driveway/yard needs to be repaired. When are you sending them back to finish?