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Columbus › Departments › Public Service › FAQ
Department of Public Service
50 W. Gay Street
Columbus, OH 43215-9005
Email : Contact Information
The City of Columbus is responsible for maintaining about 6,000 lane miles of roadway, including residential streets, and portions of major arterials, SR 315, SR 104, and US 33. Interstates I-270, I-70, I-71 and I-670 are maintained by the Ohio Department of Transportation.
To report potholes that are the responsibility of the City of Columbus, contact the 311 Service Center........ To report a pothole on roadways that are maintained by the Ohio Department of Transportation, please call 1-800-372-7714
While sidewalks are used by the public, they are normally paid for and maintained by the individual property owner, which may be a homeowner, landlord or business owner. Owners pay for sidewalks by property tax assessment or the real estate developer may have provided the sidewalk, if within a newer subdivision. Developers are now required to provide sidewalks within all new developments. In developments where an addition to an existing building or structure is 50% or more of the original square footage, sidewalks must be added where they do not presently exist.
The property owner is responsible for any needed repairs and other maintenance to sidewalks, such as snow and ice removal. Columbus City Code Section 905.04 establishes the maintenance responsibility to the property owner. To report a sidewalk in poor condition, contact 311 Call Center at (614) 645-3111 or email: firstname.lastname@example.org.
Permits may be obtained at the Right of Way Permit Office located at 50 W. Gay Street, First Floor, 7:30 a.m. - 4:00 p.m., Monday - Friday.
New/replacement sidewalk $110; drawing required for new sidewalk. For other questions about permits, call 645-7497.
Payment may be cash, VISA, MasterCard or check made payable to Columbus City Treasurer; fee charged for credit cards.
Call (614) 645-7393 and provide detailed information, such as street name, intersection, direction of travel.
To report missing, damaged or obstructed non-emergency signs (other than STOP or YIELD signs), contact 311 Call Center at (614) 645-3111 or email: email@example.com